What Does Hyper Networks Do? What It Means To Be a Technology Consultant
Hyper Networks is a technology consulting firm, also known as an agent or broker. What does that mean? In a nutshell, we design custom network solutions for businesses. But that’s not the whole story.
As the founder of Hyper Networks, I’m here to give you the long answer to who we are, what we do, and how we do it.
Hyper started with network solutions.
Telecom agent, IT consultant, broker—we go by lots of names. They all basically mean the same thing: someone who helps you get the best network services for your business.
When you come to us, our first step is to audit and analyze your current network. We look at everything, including internet, point to point, MPLS, data centers, metro ethernet services, voice services, and more. Then, we work to really understand your business’s technology goals. What do you want to do? Save money? Consolidate carriers? Expand into other markets?
After that, we work to find solutions to help you meet those goals. Personally, getting creative with just the right fix for each customer is my favorite part about what we do. We think helping customers accomplish, fix, or avoid something they’re worried about is downright rewarding. That’s why our mission is:
We choose the best products and services, then decide which company, carrier, or combination of providers will work together to provide a solution. We factor value, contract terms, efficiency, and more into our decisions. That’s pretty much the definition of a technology consultant. The really awesome thing for customers though, is that we don’t have a dog in the fight. We don’t get kickbacks on the products and services we recommend; we just want you to pick the best solution for your business.
Hyper made IT billing aggregation exciting.
Let me guess, you get 15 telecom bills in a month? Twenty per week? One of our customers used to receive about 67 per day. That’s crazy. We work with carriers all over the world to procure services for each of your local sites, then aggregate all those bills into one.
Here’s an example, in a story behind how this service came about. A certain customer we had loved us. (Like that guy on the “Notebook” loved that girl from “Wedding Crashers” kind of love.) With hundreds of sites worldwide, this customer ran into a new problem—and they wanted us to fix it.
They needed service quickly in a rural part of Utah. The lone carrier available and the customer’s legal department needed way too long to hash out an agreement. So our customer had a proposal: they’d sign a contract with us and we’d take care of the rest. We (after doing our own legal homework) agreed.
Next thing we knew, we had procured service in Scottsdale, France, Mexico, China, and somewhere called Orlando. What we hadn’t realized is that we’d eliminated ten headaches, not just one.
From then on, whenever this customer opened a new site, they called us. We looked into service options, coordinated with local technicians, and scheduled the turn-ups. The cost of each new site install and service was simply added to their next monthly bill. Exciting, right? We made it SO easy. So easy, in fact, that they asked us to just go ahead and manage all their telecom needs.
Hyper Networks provides managed services.
Getting and keeping staff trained, certified, and capable of meeting your business’s technology needs is hard and getting harder. Our customers’ IT departments are spending more on application development, increasingly complex tools, and securing the enterprise. Add to that tasks like, “fly to Cincinnati, hook up the new SD-Wan device and test it.” You just sucked three days of quality employee time, and that’s if everything goes perfectly.
Just like all our brilliant ideas, the idea for providing managed services came from our customers. After listening to them, we realized we could help. We were already coordinating services and carriers, why not supply the techs to do the work? After we’d done the work, why not stick around and make sure their network stayed up and running? And after that, it just made sense for us to be the ones troubleshooting and backing things up so our customers could focus on other things.
Our managed services practice is now so effective that fully half the time our customers never even know there’s a problem with their networks until it’s solved. That’s what a great IT agent does.
We sell hardware, CPE, gear (it’s all the same stuff).
When I started Hyper, I didn’t like the idea of selling equipment to my customers, haggling over one or two percent of profit, and fighting against everyone undercutting each other. That was what I’d experienced working at a large VAR, or Value Added Reseller.
But things like back-ordered gear started causing install delays. Our killer network designs were hobbled by the low-end routers and switches that some unscrupulous rep had sold our beloved customers. So we reconsidered.
We offer hardware through our vendor partners. And if it’s a server, network device, or security appliance, then we sell it. Our expert technology consultant team can help you choose the best gear and avoid the rest. These days, a good third of “hardware” is actually software licensing for cloud security, applications, or virtual appliances. We can help you make sense of it all.
We provide security solutions and products.
Nobody in tech needs to be reminded of the constant threat of security breaches. So everyone wants to sell you a security product, and it’s tempting to buy them. But be advised: very few security solutions are well understood. Fewer are well implemented. And even fewer than that get monitored after the initial install.
Since corporate network environments are not static, your new “secure” network likely won’t be secure at all in the first month after implementation. Your best bet is to use someone from the outside that acts like an insider—a security partner. At Hyper, one of the ways we’ve won our customers over is by using the tools they’ve already purchased to increase their security posture.
What’s in it for us?
For our services—analyzing, bundling, negotiating, solving, and managing—we receive a commission on your total bill. Each case is unique, but the commission ranges from a slight percentage to up to 15 percent in rare cases.
Internet or telecom reps get paid the same way, only they usually get the bulk of their compensation when you buy or renew. Our fee is split over the life of your agreement, so we’re committed to give you all the attention you need, whenever you need it. Not just when you buy.
We believe in giving the people what they need.
Our trademark strategy as IT consultants is building loyalty by giving our customers what they need in an expert, cost-effective way. We’ve learned that if you want to build a business that doubles in size every year like Hyper, here is the Colonel’s secret recipe: Double your customers’ capabilities. Cut their costs in half. Take on all the work that they don’t like to do. Make it really easy for them to run their businesses. Oh yeah, and don’t forget to put it all on one bill.
That’s how we do it at Hyper Networks. And that’s how we know our goal of “improving lives” is within reach. We’re serious about it, and we love what we do.