RingCentral Leads the UCaaS Market: Why Hyper Loves ‘em, Too
You’re not walking around with a flip phone and a Blackberry anymore. So why are you still using landlines and on-prem solutions for your business? It’s time to upgrade to Unified Communications as a Service (UCaaS). Cloud-based UCaaS solves a lot of business communication needs at once, and RingCentral is a clear leader in the market. Here’s how UCaaS can streamline your business, and why Hyper recommends RingCentral.
What is UCaaS?
UCaaS integrates all your business communications through a cloud model. It includes anything your business needs to communicate internally and with your customers, including business VoIP, video conferencing, team collaborations, chat, workforce management, and email. And, it works through a single user app over a multi-channel platform, including computer, tablet, or mobile device. Doesn’t that sound especially good right now?
You’ll wonder what you did without it.
Between multiple email accounts, phone service, instant messaging, and even VoIP and Contact Center as a Service (CCaS) options, it’s no wonder business communications end up fragmented and inefficient. That’s all evolved into UCaaS—the one-stop, cloud-based shop.
Take a look at the following UCaaS solutions:
Even better, all of these solutions are scalable, customizable, flexible, and transform with your business needs. And UCaaS doesn’t take an in-house team of engineers to set up and maintain. It’s simple to implement and it works. All the big companies are using UCaaS, and small companies are starting to catch on that it’s a good fit for them too.
What’s stopping you from moving to UCaaS?
Even if you’re the cutting-edge type, changing the way you do business can be intimidating. Maybe you’re worried about the cost or disruption to your status quo. We’re here to help you face—and overcome—some common concerns about implementing new cloud-based UCaaS for your business.
Cost. In reality, the cost of UCaaS is significantly less than an on-prem solution. UCaaS makes it possible for the smaller companies to have all the great functionality as the big companies because you are paying per user instead of per system. And, as you add or subtract users, you can add and subtract that cost too.
Recent phone system upgrade. We get it, you don’t want your investment to go to waste. But you’re probably spending a lot more for Contact Center Integration (maintenance) to that solution than you would spend on a new UCaaS solution, regardless of the provider.
Retraining employees is a pain. Bite the bullet. Your employees are smart, and learning new things is good for everyone. Besides, successful companies are already doing it; your people may as well keep up.
If it’s internet-based, it could all go down. In the unlikely scenario that both of your internet carriers fail (assuming you have a redundant service), the beauty of an internet-based solution is that you can operate it from multiple devices and any location. So, say the power goes out to your call center, or some global pandemic strikes, you can still take calls securely and efficiently from home with any device, even your personal cell phone.
Fear of the unknown. We’ve helped quite a few companies, large and small, implement new systems. Give us a call. We know the questions to ask early on to ensure a smooth transition for all your business communications.
Why Hyper loves RingCentral
RingCentral is the current market leader in UCaaS providers, and that’s not going to change anytime soon. We’ve watched them grow from innovator and upstart to arguably the biggest player in the market, displacing a lot of their competitors.
We believe it’s because they’ve put more research and development into their platform and built better relationships with some of the best software in their space. The RingCentral platform integrates seamlessly with Google G Suite, Hubspot, Office 365, ZenDesk, Salesforce, and ServiceNow with one application.
The bottom line is they stand out as a true one-stop shop in a crowded field of competitors. But you don’t have to take our word for it. According to marketing research powerhouse Omdia, IHS Markit recently reported: “RingCentral continues to lead in important categories, including global expansion, growth of its installed base, and investments in customer success and professional services.” What more could you want?
Why get RingCentral through Hyper Networks?
If you’re ready to upgrade your system to UCaaS, you could purchase directly from RingCentral. Here’s why that may not be the best, or even cheapest, route. Hyper Networks is an independent consultant. That means we work for you, not for any one product vendor.
We deep dive into your current and future needs, and help you create a custom plan. We offer project management, strategic planning, and expert advice that doesn’t cost you any more than if you were to piece together your own solution. That’s because our partner relationships allow us to negotiate lower prices based on customized solutions. So instead of delivering a product, we’re focused on delivering the result you want.
How does Hyper get paid? When you buy through us, we replace their salesperson. And, just like they do, we get a commission on each sale. But, unlike the salesperson, we don’t get paid all at once. We receive a smaller commission that pays out over time. So, unlike someone who’s just there for the quick sale, we’re just as motivated to offer support down the line as we are at the start.