How Long Does it Take to Get Business Internet?

Everyone always asks, “How long does it take to get business internet? That’s a tough question to answer. It depends on many factors, including which type of internet you choose or what is available in our area.

Choosing an ISP

Choosing an Internet Service Provider (ISP) can prove to be a difficult task with so many companies claiming to be the best. I get a headache listening to all the sales pitches and deals they have to offer. Below are some questions you should ask before making a decision.

  1. Who provides internet in my area?
  2. What are my requirements? Speed? Budget?
  3. How quickly can the carrier deliver service?
  4. Do they offer the support I need?        

You may know the internet you need for your business, but it really depends on the resources available at your location. Some ISPs do not have the services you need at the location you want. Sometimes, you’ll have to explore your options. You might have to settle for lower speed or go with broadband or coaxial (coax) solution instead of fiber.

Sometimes it’s Simple:

If the service you need, whether it be Broadband (BB) or Fiber Internet service is currently available in the building, usually meaning that someone in that building already has the same service you need, then you’re in luck! The install process will be quick with little to no delay. Usually, broadband services can be installed within 7 days from when you place the order. Fiber most often takes 30 days barring any unforeseen circumstances.

Sometimes it’s Not:

I’ve also had my share of delays with BB services. There was a time when the conduit (a tube placed outside the building that holds all the electrical wires coming in from the street to the building) was full and we needed to add a new conduit to run wires through. There was also a time when we were preparing to install a circuit and found out that the building had a contract with a single provider, meaning only they could provide services.

If you are requesting fiber connection and the building doesn’t currently have fiber running to the building, then you’re in for a surprise!

The ISP will need to build, or in other words, they will need to dig, trench and extend fiber to the building in order to deliver the fiber services requested. They will determine what construction is required by conducting a “site survey” or “walkout” to determine the scope of work that needs to be done. If the cost to build exceeds the threshold previously defined the provider will increase your rates.

You will have a better idea of what to expect once the site survey is completed. ISPs always need a site survey to determine what scope of work needs to be completed to provide services.

Well, What is a Site Survey?

At this time the ISP technician performs a “walkout” most commonly known as “site survey” to determine whether construction needs to be completed to bring fiber to the building. If so, they will gather information for the design and determine what the cost will be for the construction required.

If there is existing fiber running to the building, the install process is much quicker as they do not need to perform any construction. In this case, services are delivered fairly quick.

If the tech determines they need to build to get the services requested, then the project becomes a “high-cost project”. The tech will estimate the cost for the total build necessary and the end-user will have to pay for the work involved. However, they will not need to pay upfront. The ISP will break it up into monthly payments and evenly distribute it throughout your contract terms.

In cases where construction is required, the ISP will need to build through your property. In this case, they will need a Business Entrance Agreement (BEA) to allow them access to build through your property. As I explained earlier, once the project goes “high cost” the rates go up depending on the build cost. It also pushes out your firm order commitment (FOC – the date the ISP commits to having finished provisioning and is physically ready to go). When construction is required it pushes out the standard interval of 30-60 days to 90-120 days.

The Local Loop…

The local loop is a simple process. It basically means the ISP technician will go to the site and connect you to the world! He will connect from the street to the demarcation point (demarc).

The demarc is the point where the ISP’s network ends and the customer’s network begins. The demarc is usually located in the main distribution frame. The main distribution frame is the main electrical room in the building.  All the electrical wires coming in from the street through the conduits will meet in this room and be distributed throughout the building

The Time has Come…Installation Day!

The ISP will schedule an appointment for the installation. At this time the ISP tech will come out and install the equipment.

If you have decided on a BB connection, you will need a modem.

The technician will bring a modem on the day of the installation. He will connect everything and make sure it’s working and run a speed test to confirm the speeds are accurate to what you’ve ordered.

If you go with a fiber connection,  then they will provision a port on the demarc for your equipment. If this is a managed internet circuit the ISP will have shipped out a router (eg. Adtran Netvanta) prior to this date.

The tech will install the router at the demarc location. He will configure the router and run a speed test to confirm the speeds are correct. He will give you configuration information, so you are able to connect to their network. And voila! You are ready to go!

So How Long Does it Take?

So to answer the question “how long does it take to get business internet?” It really all depends.

You can get a broadband service within  7 days and a fiber internet circuit within 30-120 days if everything goes according to plan. However, that’s in the best of circumstances. When it’s not so simple, it might be easier to enlist the help of a managed service provider (MSP) like Hyper Networks. Hyper can help you shop for the best deals and ensure that you are paying what you need and not in excess. Hyper can also act as an internet broker and help you shop around for the best internet that meets your needs. We will manage the installation process and then continue to monitor your circuit to assist with any service issues.

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