Hyper Networks Carrier Contact Directory
NOC Reference – Carrier Escalation & Support Numbers
Carrier Contact Directory
NOC Reference – Carrier Escalation & Support Numbers
Purpose
This document consolidates carrier support and escalation contact numbers for use during circuit troubleshooting, outage coordination, and carrier escalations across NOC-managed accounts.
Carrier | Contact Number
- Spectrum Business: 800 314 7195
- Spectrum: 888 812 2591 / 844 493 4458
- AT&T: 800.247.2020
- AT&T Circuit Team (for circuits): 888 613 6330
- AT&T ENOC West: 877 900 8765, opt 1
- LV.net: (702) 900-0000
- Lumen – Local North Team: 800 229 6751, Option 1 1 1
- Lumen: 877 453 8353, Option 1 2 1
- Lumen MOE Department: 888 678 8080
- Nitel: 866-892-0915
- HyperCore: (855) 979-0495
- TDS: 888 225 5837
- Comcast: 1 800 391 3000
- AireSpring: 888.389.2899
- Cox: (877) 225-0005
- Cox Fiber Team: 844 800 0742
- Loyaltel: 1-866-237-6461
- Loyaltel – Bob Russell: 1-866-925-8844
- Loyaltel – Bob: 250-361-6666
- Telstra: +852 3192 7420
- VYVE: 855 367 8983
- Shaw: 1-877-742-9249
- Cogeco: 1-855-440-5602
- Optimum (Suddenlink): 1-866-347-4784
- Optimum: 888-276-5255
- Cogent: 877-726-4368
- Peerless: (888) 662-7757
- Zayo: 866-236-2824
Note: Always verify the ticket or circuit ID before contacting a carrier, and log the reference number provided by the carrier representative in the corresponding NOC ticket.