T1 Admin Task List
Hyper Networks — Operations & Administration | July 24, 2026
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# |
Task |
Description |
|
1 |
Hetrix Tool Update |
Add, remove, and update deal/IPs in Hetrix. |
|
2 |
KB Knowledge Base Updates |
Update and add articles to Knowledge Base. |
|
3 |
T1 All Account Ticket Report |
Make sure HGV manual Excel report is up to date. |
|
4 |
T1 HGV Ticket Report |
Make sure HGV manual Excel report is up to date. |
|
5 |
T1 HGV Per Location Ticket Report |
Make sure HGV manual Excel report is up to date. |
|
6 |
Hetrix Manual Excel Report Monitoring and Updating |
Makes sure Excel file for Hetrix Error/Down manual report is up to date for deals that are down for more than 30 days. Note: Connected to Task #7. |
|
7 |
Monitoring Circuits Down for More Than 30 Days |
For circuits that have been down for more than 30 days, open a ticket, research, and find the reason why the circuit was down for a long time. Note: Connected to Task #6. |
|
8 |
Tracking and Research of Deals Unable to Ping Gateway IP |
Track and research deals that need to be added in Hetrix but where we are unable to ping the Gateway IP. |