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Carrier Contact Directory (NOC Reference)

This document consolidates carrier support and escalation contact numbers for use during circuit troubleshooting, outage coordination, and carrier escalations across NOC-managed accounts.

Carrier / Contact Number

  • Spectrum Business — 800 314 7195
  • Spectrum — 888 812 2591 / 844 493 4458
  • AT&T — 800.247.2020
  • AT&T Circuit Team (for circuits) — 888 613 6330
  • AT&T ENOC West — 877 900 8765, opt 1
  • LV.net — (702) 900-0000
  • Lumen – Local North Team — 800 229 6751, Option 1 1 1
  • Lumen — 877 453 8353, Option 1 2 1
  • Lumen MOE Department — 888 678 8080
  • Nitel — 866-892-0915
  • HyperCore — (855) 979-0495
  • TDS — 888 225 5837
  • Comcast — 1 800 391 3000
  • AireSpring — 888.389.2899
  • Cox — (877) 225-0005
  • Cox Fiber Team — 844 800 0742
  • Loyaltel — 1-866-237-6461
  • Loyaltel – Bob Russell — 1-866-925-8844
  • Loyaltel – Bob — 250-361-6666
  • Telstra — +852 3192 7420
  • VYVE — 855 367 8983
  • Shaw — 1-877-742-9249
  • Cogeco — 1-855-440-5602
  • Optimum (Suddenlink) — 1-866-347-4784
  • Optimum — 888-276-5255
  • Cogent — 877-726-4368
  • Peerless — (888) 662-7757
  • Zayo — 866-236-2824

Note: Always verify the ticket or circuit ID before contacting a carrier, and log the reference number provided by the carrier representative in the corresponding NOC ticket.