Terms and Conditions

IT Services Terms & Conditions

Installation and Services

• You hereby authorize Hyper Networks, LLC (the "Company") and/or its authorized contractors to install an antenna, router, software, wiring, and other equipment (the "Equipment") at your office (the "Premises") necessary to provide Internet service (the "Services").

• Any custom installation work that you request, including placing cable carpet, through cabinets, through interior walls, or inside molding, may require additional charges.

• The Company will not be liable for any alterations to the Premises that result from the installation or removal of the Equipment, including, but not limited to, holes in walls, cable wiring, or antenna mounting brackets.

• You warrant that you are at least 18 years of age and that you own the Premises or have received permission from the owner of the Premises to make any changes needed to install the Equipment and receive the Services. Additionally, it is your obligation to confirm that the placement of the antenna on the Premises is not in violation of any restrictive covenants, conditions, or homeowners' restrictions.

• You agree to allow the Company or its contractor’s access to the Premises to perform installation, repair, or maintenance services in support of the Services.

• The Company assumes no responsibility or liability for interruption of the Services.

• The Company may revise, modify, or discontinue any or all aspects of the Services, including but not limited to prices, any applicable tariffs, and any terms of this Agreement. Client’s continued use of service shall constitute Client’s acceptance of the modification of this Agreement.

• Notice to you of any revisions or modifications will consist of updating the terms on the Company website, making adjustments to your bill, or sending you an email.

Payment Terms

• The Company will provide the Services to you subject to this Agreement, and you agree to pay for the Services when due by Visa, MasterCard, American Express, or automatic withdrawal from a bank account (ACH).

• Your first month’s service fee and installation fee are due upon completion of installation.

• All recurring telecom charges are subject to a minimum 10% regulatory fee to cover costs & surcharges imposed by the carrier. Price may increase up to 8% each year based on current market values and an increase in business costs. All equipment and support costs are billable when customer delays exceed 60 days.

• All payments are due as outlined on the billing invoice. Late payments will incur a fee of 2% for every 30 days past due.

• If you fail to pay any amounts owed to the Service Provider within 30 days, the Service Provider will have the absolute right to disconnect the Services without notice. Upon disconnect, you agree to immediately pay all amounts owed to the Service Provider for services rendered, remaining contract value, collection, and attorney’s costs.

• The Service Provider has the right to charge you the full retail price of the Equipment and a $100 recovery fee for:

  • Any damage to the Equipment resulting from your abuse or negligence as determined solely by the Service Provider.

  • Your unwillingness to allow the recovery of equipment upon termination.

Term and Termination; Termination Fee

• This Agreement will have a term as stated on an order form or a twelve (12) month initial term ("Initial Term") unless otherwise dictated in the order form.

• At the end of the Initial Term, this Agreement will automatically renew for successive twelve-month periods unless you call the Company regarding the intent to terminate the agreement and also advise the Service Provider in writing. All outstanding balances must be paid in full.

• If you terminate this Agreement before the end of the Initial Term, you agree to pay the Company a termination fee of 100% of the total sum of all remaining payments due from the time of cancellation to the end of the Initial Term, as well as any outstanding balance on the account.

• If you move out of the Premises prior to the conclusion of the Initial Term, the Company may terminate this Agreement, disconnect the Services, and recover all Equipment related to the Services, and you will be liable for the Termination Fee.

• You have seven (7) days from the date the Services are installed to cancel without penalty. Any cancellation or termination after installation and before the completion of the Initial Term will be subject to the Termination Fee.

• If the Client breaches any provision of this Agreement, the Company reserves the right to terminate the Agreement and Services. The Client agrees to pay all costs incurred by the Company enforcing the terms, including collection agency fees (not to exceed 50% of past-due balances) and reasonable attorney fees.

Refund and Credit Policy

Refund Eligibility

• Refunds will not be issued except under the circumstances outlined below.

Exceptions for Refunds

• Customers who have terminated all services with the Company are eligible to receive a cash refund for any remaining credit on their account. The refund amount will be calculated based on the unused portion of the services paid for, minus any applicable fees.

Credit Towards Current Services

• If a refund is not eligible, the Company will issue a credit to the customer's account, which can be applied toward payment of their current services.

• The credit amount will be equal to the amount paid by the customer for the services in question, minus any applicable fees.

• The customer may use this credit towards any current or future services provided by the Company.

Process for Requesting Refunds or Credits

• Customers who wish to request a refund or credit must contact their account manager within 90 days of the event that necessitates the refund or credit.

• The customer will be required to provide relevant details and supporting documentation for the refund or credit request.

Discretion of the Company

• The Company reserves the right to review and evaluate each refund or credit request on a case-by-case basis.

• The Company’s decision regarding the issuance of a refund or credit is final and binding.

Limited Warranty, Service, and Repairs

• The Company will replace faulty Equipment originally provided and owned by the Company during the Initial Term.

• This warranty excludes any damage to Equipment resulting from abuse or negligence as determined solely by the Company.

• If the Company damages the Premises during Services installation or maintenance, the Company will compensate the owner for reasonable, actual, and documented costs of necessary repairs, not to exceed $500.

Internet Access

• You access materials on the Internet at your own risk.

• The Company may deny you access to the Services without notice if you breach this Agreement, including, but not limited to, the Company’s Acceptable Use Policy.

• You agree to comply with any bandwidth usage limitations set by the Company.

• The Company collects and uses personally identifiable information obtained from you for billing purposes, to provide and change service, and to identify and inform you of products and services that better meet your needs.

Limitation of Liability

• Neither the Service Provider nor its subcontractors will be liable for any loss of data or damage to hardware that occurs during installation or service performance.

• Your exclusive remedy for any losses resulting from Equipment installation and use of the Services will be limited to fees paid up to the time the damage is discovered.

• The Services are provided on an “as is” and “as available” basis without warranties of any kind.

• The Service Provider, its affiliates, and subcontractors will not be liable for security breaches on your systems.

Contact

For any inquiries or complaints regarding the Service or Website, please contact:

• Email: info@hypernetworks.com

• Website: https://hypernetworks.com/connect/

Effective Date: 08/25/2023