Here are the escalation guides you can use for different carriers.
1. Lumen:
For Technical Support:
For Technical Support:
For CST Department: (They are the technical support for plug and play for new installations)
2nd Level Escalation:
3pm - 12am EST Tues - Sat
6023577230 / 8555724322 (after hours)
3rd Level Escalation:
7208884715
4th Level Escalation:
7209567435
5th Level Escalation:
2. AT&T
3. Nitel
https://desk.zoho.com/api/v1/tickets/456181000081393620/threads/456181000081556046/attachments/456181000081556055/content?orgId=699999485&inline=true
4. Zayo
https://tranzact.zayo.com/#!/escalation-lists
5. Telstra
(Please see link below for reference)
Link 1
Link 2
6. Peerless Network
Link to Escalation Matrix: https://www.peerlessnetwork.com/wp-content/uploads/Peerless_Enterprise_Contact_Escalation_List_09.01.2022.pdf
7. Cogent
https://desk.zoho.com/api/v1/tickets/456181000081393620/threads/456181000081556046/attachments/456181000081556055/content?orgId=699999485&inline=true
4. Zayo
https://tranzact.zayo.com/#!/escalation-lists
5. Telstra
(Please see link below for reference)
Link 1
Link 2
6. Peerless Network
Link to Escalation Matrix: https://www.peerlessnetwork.com/wp-content/uploads/Peerless_Enterprise_Contact_Escalation_List_09.01.2022.pdf
7. Cogent